Pre-Market Sounding: Claims Handling
In considering our future Claims Handling operating environment and the services we are seeking, we have explored a range of options that will allow us to perform our statutory function, while working with one or more service providers to help us deliver an outstanding customer experience. Our preferred approach is one that allows us to retain design and ownership of the processes and technology, with a partner or partners delivering agreed operational outcomes. We are interested to hear from potential service prov...
Buyer
FINANCIAL SERVICES COMPENSATION SCHEME LIMITED
Value
Not provided
Published
7 Sept 2022
Closes
7 Sept 2022
Procurement details
Source
Find a Tender
Region
Camden and City of London
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
66000000
Financial and insurance services
79999100
Scanning services
79342320
Customer-care services
48812000
Financial information systems
79412000
Financial management consultancy services
66500000
Insurance and pension services
79342300
Customer services
Lots
Lot 1 Pre-Market Sounding: Claims Handling
Value not provided
FSCS's claims handling process can be summarised as follows: Customer Contact Services Email and webchat: The primary channel for customer communication, providing answers to customer queries and handling customer escalations and complaints Phone/helpline: The voice channel for customer service, providing answers to customer queries and handling customer esc...
Delivery: London
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