Provision of a Call Handling and Distribution Service
The CPS is seeking to procure a telephone call handling and distribution system that will enable police forces (and other investigative authorities) to call a single number and be put through to a member of CPS Direct staff, who will triage the call. Currently the CPS Direct team receive an average of 6,000 calls per month. The contract for the current call handling and distribution system is coming to an end in 2023, and CPS would like to procure a flexible platform that will enable call waiting lists, call alloca...
Buyer
CPS
Value
Not provided
Published
23 Aug 2022
Closes
23 Aug 2022
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72222300
Information technology services
Lots
Lot 1 Provision of a Call Handling and Distribution Service
Value not provided
Prior Information Notice Provision of Call Handling and Distribution System – PR 2022 069 The CPS is seeking to procure a telephone call handling and distribution system that will enable police forces (and other investigative authorities) to call a single number and be put through to a member of CPS Direct staff, who will triage the call. Currently the CPS D...
Delivery: United Kingdom
Documents
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