Mystery Shopper
CITB wishes to procure a supplier who will provide a mystery shopping contract covering the whole of the UK and Northern Ireland ensuring that there are sufficient adequately trained and briefed mystery shoppers in all geographical areas. The Contract will be awarded for a period of 3 years with the option to extend for a further 12 months subject to review.
Buyer
Construction Industry Training Board
Value
£240,000
Published
1 Aug 2022
Closes
1 Aug 2022
Procurement details
Source
Find a Tender
Region
Peterborough
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
73110000
Research services
79000000
Business services: law, marketing, consulting, recruitment, printing and security
71317200
Health and safety services
71317210
Health and safety consultancy services
80000000
Education and training services
80500000
Training services
80520000
Training facilities
80521000
Training programme services
Lots
Lot 1 Mystery Shopper
£240,000
The core project objective is to consistently monitor testing and training centres to provide CITB with assurance that those centres are operating and following the scheme rules for each product and are delivering the customer experience CITB expects. This includes customer service, processes and issues candidates face across the whole testing experience fro...
Delivery: United Kingdom
Documents
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