RFI - Digital Engagement Platform
The purpose of this market engagement exercise is to gain an insight from the market to inform our future requirements, for example - Artificial Intelligence (AI) capabilities, and to test our current requirements against what is available in the market. HMRC's Digital Engagement Platform (DEP) already supports millions of customers through the provision of customer support by developing and optimising Digital Assistants/Conversational User interface and webchat capability and we'll soon be trialling asynchronous m...
Buyer
H M REVENUE & CUSTOMS
Value
£5,000,000
Published
15 Jul 2022
Closes
15 Jul 2022
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
48000000
Software package and information systems
Lots
Lot 1 RFI - Digital Engagement Platform
Value not provided
The purpose of this market engagement exercise is to gain an insight from the market to inform our future requirements, for example - Artificial Intelligence (AI) capabilities, and to test our current requirements against what is available in the market. HMRC are currently reviewing our requirement for the future 'Platform as a Service' for provision of webc...
Delivery: United Kingdom
Documents
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