TfL 95743 Contact Centre Outsourced Services Framework
This is
Buyer
Transport for London
Value
Not provided
Published
5 Oct 2023
Closes
1 Jul 2022
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
79510000
Telephone-answering services
79500000
Office-support services
Lots
Lot 01 TfL 95743 Contact Centre Outsourced Services Framework
Value not provided
Lot 1 - Full Contact Centre Services Telephony Correspondence Fulfilment Technology, Support & Development
Delivery: United Kingdom
Lot 02 TfL 95743 Contact Centre Outsourced Services Framework
Value not provided
Lot 2 - Contact Handling Telephony Correspondence
Delivery: United Kingdom
Lot 03 TfL 95743 Contact Centre Outsourced Services Framework
Value not provided
Lot 3 - Fulfilment Fulfilment – Cards and Keys
Delivery: United Kingdom
Lot 04 TfL 95743 Contact Centre Outsourced Services Framework
Value not provided
Lot 4 - Tech support Technology, support, and development
Delivery: United Kingdom
Lot A Contact Centre Outsourced Service - Lot A - Full Service
Value not provided
Contact Centre Full Service to include Call Handling, Correspondence and Card Fulfilment and Technology
Delivery: London
Lot B Contact Centre Outsourced Service - Lot B - Contact Handling
Value not provided
Contact Centre - Call Handling
Delivery: London
Lot C Contact Centre Outsourced Service - Lot C - Fulfilment
Value not provided
Contact Centre - Fulfilment (Correspondence and Card Handling)
Delivery: London
Lot D Contact Centre Outsourced Services - Lot D - Technology
Value not provided
Contact Centre - Technology
Delivery: London
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.