The Provision of Mystery Shopping
The Provision of Mystery Shopping Services to First Greater Western Railway
Buyer
FIRST GREATER WESTERN LIMITED
Value
£400,000
Published
27 May 2022
Closes
22 Jun 2022
Procurement details
Source
Find a Tender
Region
Swindon
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79310000
Market research services
Lots
Lot 1 The Provision of Mystery Shopping
£400,000
The aim of the Mystery Shop programme is to measure the consistency of service delivery against the prescribed Customer Service and proposition standards GWR have laid out. Mystery Shops will be required to be conducted across all days of the week including weekends and Bank Holidays and conducted between the core hours of 07.00 and 19.00 to ensure a spread...
Delivery: London, South West (England), Wales
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Contains public sector information licensed under the Open Government Licence v3.0.