Contact Management Centre
As part of the IT Cloud based Strategy TGP are exploring a new framework to replace the current Anywhere 365 Contact Centre (A365) set up to a cloud-based Contact Centre as a Service solution (CCaaS) offering a unified communication service and technology stack, considering all the products and services that help operate the contact centre currently from the telephony, infrastructure, and software. This procurement seeks to engage with providers with exemplary experience within the Contact Management Center arena t...
Buyer
THE GUINNESS PARTNERSHIP LIMITED
Value
£1,260,000
Published
18 May 2022
Closes
24 Jun 2022
Procurement details
Source
Find a Tender
Region
Camden and City of London
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Contact Management Centre
Value not provided
Phase 1 • For approx. 400 contact centre colleagues • New unified cloud-based solution can establish interconnectivity eliminating siloed use of applications, • digitalising workflows, workforce optimisation and improving both the customer/agent experience, • creating a more customer centric and empathetic journey using advances in areas such as software, AI...
Delivery: United Kingdom
Documents
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