Contact Management Centre
As part of the IT Cloud based Strategy TGP are exploring a new framework to replace the current Anywhere 365 Contact Centre (A365) set up to a cloud-based Contact Centre as a Service solution (CCaaS) offering a unified communication service and technology stack, considering all the products and services that help operate the contact centre currently from the telephony, infrastructure, and software. This procurement seeks to engage with providers with exemplary experience within the Contact Management Centre arena t...
Buyer
THE GUINNESS PARTNERSHIP LIMITED
Value
£8,000,000
Published
8 Mar 2023
Closes
6 Jun 2022
Procurement details
Source
Find a Tender
Region
Camden and City of London
Procurement method
Selective
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48333000
Contact management software package
72245000
Contract systems analysis and programming services
79994000
Contract administration services
71315210
Building services consultancy services
72224000
Project management consultancy services
72250000
System and support services
79000000
Business services: law, marketing, consulting, recruitment, printing and security
Lots
Lot 1 Asset and Property management Transformational Support Services
£2,800,000
Phase 1 • For approx. 400 contact centre colleagues • New unified cloud-based solution can establish interconnectivity eliminating siloed use of applications, • digitalising workflows, workforce optimisation and improving both the customer/agent experience, • creating a more customer centric and empathetic journey using advances in areas such as software, AI...
Delivery: United Kingdom
Lot 2 Asset and Property Management Support Services
£5,200,000
Lot 2 of the framework offers users a route to market for the supply of professional management and support services for the delivery of their housing maintenance activities, housing and property maintenance services, including client-side and DLO operations. This frameworks seeks to offer the benefits of best practice in contract delivery and collaborative...
Delivery: United Kingdom
Documents
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