Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations
This procurement is for a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers.
Buyer
NS&I
Value
£756,100,000
Published
6 Dec 2023
Closes
31 May 2022
Procurement details
Source
Find a Tender
Region
Lewisham and Southwark
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342300
Customer services
48000000
Software package and information systems
50334400
Communications system maintenance services
64200000
Telecommunications services
72212333
Contact management software development services
72212510
Communication software development services
72212511
Desktop communications software development services
72310000
Data-processing services
Lots
Lot 1 Customer Contact Centre and Operations
£275,800,000
This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf...
Delivery: United Kingdom
Lot 2 Core Banking, Payment, and Reporting
£480,300,000
Lot 2 (Core Banking, Payments and Reporting) will deliver and integrate core-banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; gene...
Delivery: United Kingdom
Documents
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