Customer Service Centre and Digital Transformational Support
Lincolnshire County Council (the Council) is seeking to recommission a Customer Service Centre (CSC) with service commencement date of 1st April 2024. The Council requires a Customer Service Centre to manage most incoming channels (including phone and email enquiries), as well as the processing of transactions for circa 20 Council functions. Further service areas may be added over the contract duration. The Contract term over which the Services will be provided is an initial period of 5 years commencing on the 1st...
Buyer
Lincolnshire County Council
Value
Not provided
Published
26 Aug 2022
Closes
26 Sept 2022
Procurement details
Source
Find a Tender
Region
Lincolnshire
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
75100000
Administration services
64000000
Postal and telecommunications services
79342300
Customer services
79342310
Customer survey services
79342320
Customer-care services
85100000
Health services
85300000
Social work and related services
Lots
Lot 1 Customer Service Centre and Digital Transformational Support
Value not provided
This Contract involves ‘high-risk’ activity such as Social Care referrals and assessments, which must be handled with care to protect vulnerable service users. Volume of Contacts is split roughly 65/35 weighted towards non-Social Care but the resource requirement is split roughly 65/35 weighted towards Social Care work. Acquiring a quality provision is of th...
Delivery: Lincolnshire
Documents
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