RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking
Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.
Buyer
Bristol City Council
Value
£5,000,000
Published
26 Aug 2022
Closes
6 May 2022
Procurement details
Source
Find a Tender
Region
Bristol, City of
Procurement method
Open
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48200000
Networking, Internet and intranet software package
48500000
Communication and multimedia software package
Lots
Lot 1 RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking
£5,000,000
Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.
Delivery: Bristol, City of
Documents
No document metadata is available for this public record.
Contains public sector information licensed under the Open Government Licence v3.0.