Home Office Customer Journey Support
Market engagement for future services: customer contact transformation to include robotic automation, assistive technologies, and customer account management.
Buyer
Home Office
Value
Not provided
Published
15 Mar 2022
Closes
15 Mar 2022
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
32332200
Telephone-answering machines
32550000
Telephone equipment
48445000
Customer Relation Management software package
48920000
Office automation software package
48921000
Automation system
72212445
Customer Relation Management software development services
72513000
Office automation services
Lots
Lot 1 Home Office Customer Journey Support
Value not provided
The Home Office is the lead Government Department for immigration and passports, and is responsible for securing the UK border, controlling immigration and issuing passports and visas. The Home Office seeks market knowledge from suppliers in relation to customer contact management and overall customer journey support for the global customer base. For example...
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.