Cloud Unified Communications Solution (UCaaS)
Southway’s current Cisco HCS Telephony, Contact Centre, Enghouse Call Recording, Wallboard, and Call Reporting systems are due for renewal. The objective of this procurement is to identify a supplier of a Cloud provided, device agnostic Telephony, Omni-Channel Contact Centre, Call Recording, Wallboard, Call Reporting solution that is fully integrated with Southway’s Office 365 platform which is licensed on Microsoft 365 E3. The replacement solution needs to support a minimum number of 235 users including 30 Contact...
Buyer
Southway Housing Trust
Value
£1
Published
4 Mar 2022
Closes
4 Apr 2022
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
64200000
Telecommunications services
Lots
Lot 1 Cloud Unified Communications Solution (UCaaS)
Value not provided
The key requirements for the replacement solution are: - A Cloud delivered Unified Telephony and Contact Centre solution which can be used from any location using any device i.e. That is: any Southway office, staff members home and even when working as a mobile user. - Contact Centre solution which provides omni-channel options e.g. voice, email, web chat, c...
Delivery: Greater Manchester
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