Omni-Channel Contact Centre Solution
Portsmouth City Council ('the council') is inviting tenders from suitably qualified suppliers to provide omni-channel contact centre services. The solution must be a certified Microsoft Teams solution for contact centres. The new omni-channel platform is required to replace current solutions for call distribution, call recording and interactive voice response (IVR) and to provide additional functionality to support customer service across digital channels, including email, social media and web chat, via a single om...
Buyer
Portsmouth City Council
Value
£990,000
Published
18 Feb 2022
Closes
21 Mar 2022
Procurement details
Source
Find a Tender
Region
Portsmouth
Procurement method
Open
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48510000
Communication software package
32500000
Telecommunications equipment and supplies
48445000
Customer Relation Management software package
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Omni-Channel Contact Centre Solution
£990,000
Portsmouth City Council ('the council') is inviting tenders from suitably qualified suppliers to provide omni-channel contact centre services. The following list is a high-level description as to what the Council expects to be included. Further information on requirements can be found within the tender documentation • Agent Channels • Voice • Email • Web Cha...
Delivery: Portsmouth
Documents
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