Provision of a Contact Centre as a Service
Guinness is looking to replace its current Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. As a precursor to commencing a procurement process we are issuing this Prior Information Notice (PIN) as a soft market testing exercise to enable Guinness to gain a better understanding of the providers in the market and their technical capabilities. We are looking for organisations to provide us with an outline of their offering with reference to our requirements in the market e...
Buyer
THE GUINNESS PARTNERSHIP LIMITED
Value
Not provided
Published
25 Jan 2022
Closes
25 Jan 2022
Procurement details
Source
Find a Tender
Region
Camden and City of London
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
64200000
Telecommunications services
32500000
Telecommunications equipment and supplies
Lots
Lot 1 Provision of a Contact Centre as a Service
Value not provided
Guinness is looking to replace its Customer Contact Centre capabilities and contract with a partner to provide a Managed Service. CCaaS services will include but not be limited to the below aspects: • Omni channel capabilities • Multiple, segmented Contact Centre capabilities • Call and Queue Management • Agent and Customer journey and experience • Call Qual...
Delivery: North East (England), North West (England), Yorkshire And The Humber, East Midlands (England), West Midlands (England), East Of England
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.