Customer Service Surveys and Data Collection
NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really understand the voice of our residents. The solution will cover the collection, display, analysis and reporting of both positive and negative customer feedback, in...
Buyer
Notting Hill Genesis (NHG).
Value
£550,000
Published
8 Sept 2022
Closes
21 Feb 2022
Procurement details
Source
Find a Tender
Region
Haringey and Islington
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79311000
Survey services
79311100
Survey design services
79311200
Survey conduction services
79311300
Survey analysis services
79342310
Customer survey services
79342311
Customer satisfaction survey
Lots
Lot 1 Customer Service Surveys and Data Collection
£550,000
NHG collect feedback from our residents about their transactions and interactions with us. This is used to coach and develop staff, recover services for residents where something has gone wrong and to make improvements to the way we do things. To support this work NHG are procuring a real-time, multi-channel customer feedback solution to help us to really un...
Delivery: London
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