Workforce Management Software and Implementation
South West Water's "Customer Led Intelligent Operations" (CLIO) programme objectives include maximising the customer experience, developing our people and our business. We aim to achieve these by improving our communication channels, improving the accuracy and timeliness of information, and adopting best practice techniques across all aspects of our operations. The first phase of CLIO requires a 'Mobile Workforce and Job Management System' (WFM) to replace the current ageing systems. The new solution is expected to...
Buyer
SOUTH WEST WATER LIMITED
Value
£2,500,000
Published
23 Feb 2024
Closes
19 Sept 2022
Procurement details
Source
Find a Tender
Region
Devon
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
48000000
Software package and information systems
72227000
Software integration consultancy services
72263000
Software implementation services
Lots
Lot 1 Software
Value not provided
A commercially available off-the-shelf WFM system on both desktop and mobile devices to support 9 key functional areas: - Asset Management - Planning & Scheduling - Work Management - Customer Management - Materials Management - People Management - Financial Management - Graphical views - MI & Analysis
Delivery: Bristol, City of, South West (England)
Lot 2 System Implementation
Value not provided
To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a SI partner to deliver a configured solution to meet the business requirements as detailed in the tender's Software Specification.
Delivery: Gloucestershire, Wiltshire and Bristol/Bath area, South West (England)
Lot 3 Business Implementation
Value not provided
To work with SWW and relevant others as required (e.g. suppliers successful in other Lots) as a change partner to deliver the expected benefits from a deployed and configured solution to meet the business requirements as detailed in the Software Specification.
Delivery: Gloucestershire, Wiltshire and Bristol/Bath area, South West (England)
Documents
No document metadata is available for this public record.
Contains public sector information licensed under the Open Government Licence v3.0.