Out of Hours Emergency Call Service
The Royal Borough of Kensington and Chelsea (RBKC) is seeking to recommission the provision of the Council’s out of hours call handling and data collection service. The Council is ideally seeking to engage with organisations with relevant skills and experience to discuss what this service may look like. A market engagement activity will be organised after the PIN notice period has expired. The session will provide an opportunity to explore what interest there is in bidding for this project, review key aspects of th...
Buyer
The Royal Borough of Kensington and Chelsea (RBKC)
Value
£657,470
Published
1 Dec 2021
Closes
1 Dec 2021
Procurement details
Source
Find a Tender
Region
Kensington & Chelsea and Hammersmith & Fulham
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
64210000
Telephone and data transmission services
79342300
Customer services
79500000
Office-support services
79510000
Telephone-answering services
Lots
Lot 1 Out of Hours Emergency Call Service
Value not provided
The Royal Borough of Kensington and Chelsea (RBKC) is seeking to recommission the provision of the Council’s out of hours call handling and data collection service. The Council has a statutory obligation to provide out of hours provision for the following key priority services: • Social Services • Major Emergencies • Terror Threats • Homeless • Noise & Nuisa...
Delivery: London
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