YWS Customer Relationship Management (Software Tool and Systems Integrator)
General: YWS have an ambition to excel in the experience we offer to our customers. Our CX Tech Strategy sets out a pathway by which we can accelerate elements of our CX ambition. We will be procuring a new 'Best of Suite CRM platform for digital self-service enablement across all aspects of customer journey management and the effective management of customer cases. This tender process is to select suppliers who can work with Yorkshire Water to transform our customer experience technology area through two main serv...
Buyer
YORKSHIRE WATER SERVICES LIMITED
Value
£11,450,000
Published
19 Oct 2022
Closes
21 Dec 2021
Procurement details
Source
Find a Tender
Region
Bradford
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
72211000
Programming services of systems and user software
72212445
Customer Relation Management software development services
72220000
Systems and technical consultancy services
72240000
Systems analysis and programming services
72250000
System and support services
72261000
Software support services
72263000
Software implementation services
Lots
Lot 1 YWS Customer Relationship Management (Software Tool and Systems Integrator)
£11,585,000
Yorkshire Water (YW) are seeking a provider (either a customer experience systems implementer who resells CX software or a CX software provider with implementation experience) of a 'best of suite' CRM solution capable of managing all related customer interactions, cases, subcases and communications that span the Billing and Operational areas. At this stage i...
Delivery: Yorkshire And The Humber
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