ITSM Upgrade for OneSource 2021 ITTH36
The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.
Buyer
London Borough of Havering
Value
£375,000
Published
24 Sept 2021
Closes
25 Oct 2021
Procurement details
Source
Find a Tender
Region
Barking & Dagenham and Havering
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
50324200
Preventive maintenance services
48000000
Software package and information systems
Lots
Lot 1 ITSM Upgrade for OneSource 2021 ITTH36
£375,000
The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer sup...
Delivery: Barking & Dagenham and Havering
Documents
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