CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme
Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a “single source of truth” for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council’...
Buyer
Derbyshire County Council
Value
£1,909,030
Published
8 Sept 2021
Closes
8 Sept 2021
Procurement details
Source
Find a Tender
Region
South and West Derbyshire
Procurement method
Selective
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
Lots
Lot 1 Lot 1 - Customer Relationship Management (CRM) system
Value not provided
Lot 1 - Customer Relationship Management (CRM) system
Delivery: Derbyshire and Nottinghamshire
Lot 2 Lot 2 - Complaints, Compliments and Comments system
Value not provided
Lot 2 - Complaints, Compliments and Comments system
Delivery: Derbyshire and Nottinghamshire
Lot 3 Lot 3 - Corporate Room and Events Booking system
Value not provided
Lot 3 - Corporate Room and Events Booking system
Delivery: Derbyshire and Nottinghamshire
Lot 4 Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking sy...
£1,909,030
Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.
Delivery: Derbyshire and Nottinghamshire
Documents
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