Provision of Telephony and Contact Centre Services
The Contracting Authority wishes to receive responses to the Selection Questionnaire from suitably qualified and experienced Telephony and Contact Centre providers with the necessary capacity and capability (or a demonstrable ability to provide the necessary capacity and capability within the requisite timescale, which is notified to Potential Bidders in the Selection Questionnaire) to provide the range of Services as set out in Appendix A - High-level Requirements.docx, in a safe and effective manner.
Buyer
National Association of Citizens Advice Bureaux
Value
£16,100,000
Published
12 May 2022
Closes
4 Oct 2021
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Selective
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
32412100
Telecommunications network
32510000
Wireless telecommunications system
Lots
Lot 1 Provision of Telephony and Contact Centre Services
£16,100,000
The Contracting Authority has a requirement to replace the current Telephony and Contact Centre and the scope of Services for the Procurement has been developed by the Contracting Authority and can be found in Appendix A - High-level Requirements. A Competitive Dialogue procedure will be followed for this procurement and will be conducted through the followi...
Delivery: London
Documents
No document metadata is available for this public record.
Contains public sector information licensed under the Open Government Licence v3.0.