Case and Customer Management Solution(s) 2022
Reading Borough Council are completing a Restricted Procurement exercise for the provision of Case and Customer Management Solution(s) - this is a three Lot procurement run under a two stage process. Bidders will be required to tender for one lot only: Lot 1 - Casework solution – this lot covers case, document workflow and task management; Lot 2 – Customer platform – this lot covers customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management,...
Buyer
Reading Borough Council
Value
£3,000,000
Published
3 Oct 2022
Closes
9 May 2022
Procurement details
Source
Find a Tender
Region
Berkshire
Procurement method
Selective
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Case Management Solution
£1,450,000
Case, document workflow and task managementF01: Prior information notice (prior information only) - Notice reference: 2021/S 000-021847 - Published 3 September 2021, 11:12am
Delivery: Berkshire
Lot 2 Customer Management Solution
£1,550,000
Customer transactions with the Council (report, contact, apply for services). The solution should support task / workflow management, integrating with core back office systems as required, to work towards resolution. It should also allow customers to view progress and receive communications about their query via a customer portal.F01: Prior information notic...
Delivery: Berkshire
Lot 3 Joint Lot
£3,000,000
Joint lot covering both requirements. Both PIN notice stated in Lots 1 and 2 descriptions equally apply to this lot
Delivery: Berkshire
Documents
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