Swan Housing Customer Segmentation and Journey Mapping 2021
We are seeking an external partner who can help us with the first phase of our development, to enable us to better understand who our customers are and how they interact with us currently. Only by speaking with our customers and our people can we start to understand how we can better deliver our services. We are looking for a consultant that has the vision and skills to help create customer personas through segmentation and then map a select number of customer journeys. When we refer to our customer this encompasse...
Buyer
SWAN HOUSING ASSOCIATION LIMITED
Value
£57,879
Published
16 Aug 2021
Closes
16 Aug 2021
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342310
Customer survey services
Lots
Lot 1 Swan Housing Customer Segmentation and Journey Mapping 2021
£57,879
Specifically, we want to achieve the following by partnering with an external consultant: • Create customer segmentation and persona models representative of our business; understanding who they are and what their goals and expectations are. These personas will become an integral part of how we understand our customers and review our services going forward....
Delivery: Essex
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