Provision of 1st Line IT Helpdesk Support
The requirement is for a 24/7 Managed IT Service Desk. Managed IT Service Desk to serve as the primary point of contact for owning incidents, addressing user requests, questions and providing a communications channel between other service management functions and the user community. In addition to these core functions, the service desk will have an active role in capturing change requests, maintaining 3rd party support contracts, managing access requests and all other ITIL functions. Provide 1st line IT Support to...
Buyer
FIRST TRENITALIA WEST COAST RAIL LIMITED
Value
£900,000
Published
2 Aug 2021
Closes
3 Sept 2021
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72222300
Information technology services
Lots
Lot 1 Provision of 1st Line IT Helpdesk Support
£900,000
The requirement is for a 24/7 Managed IT Service Desk. Managed IT Service Desk to serve as the primary point of contact for owning incidents, addressing user requests, questions and providing a communications channel between other service management functions and the user community. In addition to these core functions, the service desk will have an active ro...
Delivery: North East (England), North West (England), Yorkshire And The Humber, East Midlands (England), West Midlands (England), East Of England
Documents
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