RM6226 Debt Resolution Services - Lot 1
Crown Commercial Service has put in place an agreement for the provision of Debt Resolution Services for use by all UK public sector bodies. Debt Resolution Services (DRS) is a Multi-Lot Framework Agreement available for use by UK public sector bodies and future successor organisations which includes Central Government Departments and their arm’s length bodies and agencies, the wider public sector and third sector including, but not limited to, local government, health, education, police, fire and rescue, housing a...
Buyer
The Minister for the Cabinet Office acting through Crown Commercial Service
Value
£645,000,000
Published
22 Dec 2025
Closes
20 Aug 2021
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79940000
Collection agency services
48440000
Financial analysis and accounting software package
66170000
Financial consultancy, financial transaction processing and clearing-house services
66171000
Financial consultancy services
71621000
Technical analysis or consultancy services
72000000
IT services: consulting, software development, Internet and support
72212100
Industry specific software development services
72212211
Platform interconnectivity software development services
Lots
Lot Lot 1 Lot1 Managed Debt Collection Services
£180,000,000
The provision of Managed Collection Services. Suppliers are required to to provide a managed service of DCA Subcontractors to ensure all aspects of the Service Specification are delivered securely and to time and quality requirements, as well as in line with the Standards specified in the Framework Contract. Supplier’s receiving all cases from Buyers will di...
Delivery: United Kingdom
Lot Lot 2 Lot 2 FED Data Solutions Services
£40,000,000
Provision of FED Data Solutions Services to enable Buyers who will require access to individual or multiple items of data in a variety of formats that they can receive from the Supplier via secure online access to Supplier systems or via other agreed secure medium. The Supplier will provide access to data and information that matches items within the require...
Delivery: United Kingdom
Lot Lot 3 Lot 3 Affordability Assessment and Monitoring
£20,000,000
Provision of Affordability Assessment and Monitoring services. The Lot included the provision of automated assessment and validation of personal financial circumstances, automated completion and validation of income and expenditure, using the Supplier’s platform, relevant technology and data including CRA data and open banking. Additional information: The fr...
Delivery: United Kingdom
Lot Lot 4 Lot 4 FED Advisory
£10,000,000
Provision of FED Advisory Services where Suppliers shall provide subject matter expert personnel with the appropriate security clearances (as proscribed by the Buyer) to deliver a range of advisory service to the Buyer relating to FED including; i. The design of new FED processes or services ii. The review and improvement of existing FED and income generatin...
Delivery: United Kingdom
Lot Lot 5 Lot 5 Enforcement Services
£250,000,000
Provision of Enforcement Services which included the collection of monies owed to the Buyer through the application of enforcement activity inline with the Ministry of Justice Taking Control of Goods: National Standards (April 2014). The lot covers a range of national and local enforcement services requirements underpinning the key deliverables. The services...
Delivery: United Kingdom
Lot Lot 6 Lot 6 Litigation Services England and Wales
£15,000,000
Provision of Litigation Services for England and Wales (including the appropriate alternative action in Northern Ireland). The services included: a. Judgement or equivalent Order to Enforce (as agreed with the Buyer) b. Pre-enforcement / Early action Case Management c. Pre litigation verification d. Warrant of Execution (County Court - bailiff to attend Cust...
Delivery: United Kingdom
Lot Lot 7 Lot 7 Scottish Litigation Services
£15,000,000
Provision of Scottish Litigation Services (including the appropriate alternative action in Northern Ireland): The services included: A. Judgement or equivalent Order to Enforce (as agreed with the Buyer) B. Pre-enforcement / Early action Case Management C. Pre litigation verification D. Warrant of Execution (County Court - bailiff to attend Customer’s addres...
Delivery: United Kingdom
Lot Lot 8 Lot 8 UK Auctioneers - London
£4,000,000
Provision of Auctioneer Services for the London Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of assets, property, equipment or materials for a variety of Buyers and volumes. Services required under this lot...
Delivery: United Kingdom
Lot Lot 9 Lot 9 UK Auctioneers - South
£4,000,000
Provision of Auctioneer Services for the South Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of assets, property, equipment or materials for a variety of Buyers and volumes. Services required under this lot i...
Delivery: United Kingdom
Lot Lot 10 Lot 10 UK Auctioneers - Midlands
£4,000,000
Provision of Auctioneer Services for the Midlands Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of assets, property, equipment or materials for a variety of Buyers and volumes. Services required under this lo...
Delivery: United Kingdom
Lot Lot 11 Lot 11 UK Auctioneers - North
£4,000,000
Provision of Auctioneer Services for the North Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of assets, property, equipment or materials for a variety of Buyers and volumes. Services required under this lot i...
Delivery: United Kingdom
Lot Lot 12 Lot 12 UK Auctioneers - Wales
£4,000,000
Provision of Auctioneer Services for the Wales Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of assets, property, equipment or materials for a variety of Buyers and volumes. Services required under this lot i...
Delivery: United Kingdom
Lot Lot 13 Lot 13 UK Auctioneers - Northern Ireland
£4,000,000
Provision of Auctioneer Services for the Northern Ireland Region. The services will be utilised as a result of the taking control of assets under Legislation and Proceeds of Crime Act. The Lot included Removal, Collection, Storage, Transportation and Sale of assets, property, equipment or materials for a variety of Buyers and volumes. Services required under...
Delivery: United Kingdom
Lot Lot 14 Lot 14 Process Servers
£6,000,000
Provision of Process Server Services where Suppliers are required to serve a variety of documents on individuals and businesses throughout England and Wales. The documents to be served included: A. Statutory Demands – the Supplier shall serve on individuals and partnerships B. Bankruptcy petitions may be filed in the High/County Court when a statutory demand...
Delivery: United Kingdom
Lot Lot 15 Lot 15 Spend Analytics and Recovery Services
£5,000,000
Provision of Spend Analytics and Recovery Services. Suppliers are required to perform a historical analysis of the Buyer’s accounts payable transaction data and systems, Other Service Provider (OSP) invoices, credit notes and payments in order to identify, investigate, report and recover any sums that have been overpaid to the Buyer’s OSPs, or HMRC in respec...
Delivery: United Kingdom
Lot Lot 16 Lot 16 SARS General Compliance Review
£5,000,000
Provision SARS General Provision Review. Suppliers will be required to perform a historical analysis of the Buyer’s accounts payable transaction data and systems, Other Service Provider (OSP) invoices, credit notes and payments in order to identify, investigate, report and recover any sums that have been overpaid to the Buyer’s OSPs, or HMRC in respect of ov...
Delivery: United Kingdom
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Contains public sector information licensed under the Open Government Licence v3.0.