Cloud Contact Centre
Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it should support integration to other systems, have good resiliency options and be able to support omnichannel. Currently the Trust is looking to approach the market...
Buyer
United Lincolnshire Hospitals NHS Trust
Value
Not provided
Published
6 Jul 2021
Closes
6 Jul 2021
Procurement details
Source
Find a Tender
Region
Lincolnshire
Procurement method
Not provided
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
32000000
Radio, television, communication, telecommunication and related equipment
Lots
Lot 1 Cloud Contact Centre
Value not provided
Lincolnshire Partnership NHS Foundation Trust is seeking to procure a cloud-based contact centre system that should offer all the core functionality of internal and external calling, desk phone, softphone and other device calling, easily configurable call flow options, voicemail, dynamic scaling up of users, call recording and reporting. Additionally, it sho...
Delivery: Lincolnshire
Documents
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