Customer Experience Platform
The Council has procured a SaaS solution to unify and simplify its customer experience platform, thereby reducing the need for interfaces and making it easier and more cost efficient to manage and develop. This platform includes a contract management solution and an email marketing solution.
Buyer
Norfolk County Council
Value
£1,468,115
Published
17 Apr 2023
Closes
18 Oct 2022
Procurement details
Source
Find a Tender
Region
Norwich and East Norfolk
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
48000000
Software package and information systems
Lots
Lot 1 Customer Experience Platform
£1,468,115
The Council has awarded a contract for a SaaS solution to unify and simplify its customer experience platform, thereby reducing the need for interfaces and making it easier and more cost efficient to manage and develop. This contract includes a content management system and email marketing solution .The contract length is 5 years from 1 September 2024 ( go l...
Delivery: Norwich and East Norfolk, Breckland and South Norfolk, North and West Norfolk
Documents
No document metadata is available for this public record.
Contains public sector information licensed under the Open Government Licence v3.0.