Digital Platform Procurement
The Councils are looking for a single primary Supplier, with capability to provide, configure and implement a full featured specialist Omni-Channel Digital Platform SaaS solution. In addition to workflow and case management functionality, the platform must provide integrations to back office applications, means of rapid development of processes using non-ICT staff and ability to share/utilise pre-built components/processes, within a free of charge-shared space. A SaaS/Cloud-based solution is essential.
Buyer
Cheltenham Borough Council
Value
£850,000
Published
7 Jan 2022
Closes
16 Jul 2021
Procurement details
Source
Find a Tender
Region
Gloucestershire
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72222300
Information technology services
48219000
Miscellaneous networking software package
48100000
Industry specific software package
48218000
License management software package
48000000
Software package and information systems
Lots
Lot 1 Lot 1 - Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
£425,000
Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
Delivery: Gloucestershire
Lot 2 Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
£425,000
Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
Delivery: Gloucestershire, Gloucestershire, Wiltshire and Bristol/Bath area
Documents
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