NTL Delay Repay Service Tender
The Delay Repay service provides a compensation process for passengers whose rail journey has been delayed. Compensation is provided on a tiered basis, dependent upon the severity of the delay. This is a critical customer facing service, classified as a Key Contract by the DfT. Since April 2018 the Delay Repay service has been provided by a third-party supplier. Due to the criticality of the service, the contract term was for two years, with the option of extending for a further two periods of 12 months: four years...
Buyer
NORTHERN TRAINS LIMITED
Value
£600,000
Published
14 Jun 2021
Closes
12 Jul 2021
Procurement details
Source
Find a Tender
Region
York
Procurement method
Selective
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48000000
Software package and information systems
48100000
Industry specific software package
Lots
Lot 1 NTL Delay Repay Service Tender
£600,000
The core Delay Repay service is expected to include: • Claims capture (including via web front end, agent input, or initiated by another system). • Validate that a ticket was held. • Validate that a delay was incurred. • Calculate the compensation entitlement. • Keep the customer informed about the progress of their claim and allow agents to support queries....
Delivery: York
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.