FWoW Connections - Integration of the Customer Portal
T-point were NGN's delivery partner for the Customer Care Team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because cust...
Buyer
Northern Gas Networks Limited
Value
£44,950
Published
27 Oct 2021
Closes
27 Oct 2021
Procurement details
Source
Find a Tender
Region
Leeds
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 FWoW Connections - Integration of the Customer Portal
£44,950
T-point were NGN's delivery partner for the Customer Care Team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. In 2020 during the FWoW Connections project it was identified that an online self-serve portal would benefit both the connections team but also our c...
Delivery: Leeds
Documents
No document metadata is available for this public record.
Contains public sector information licensed under the Open Government Licence v3.0.