IT Database for Environmental Health
Provision of a contract arrangement for IT Database for Environmental Health management system for collating, monitoring and reporting the activities related to enforcement within RBKC.
Buyer
The Royal Borough of Kensington & Chelsea
Value
£250,000,000
Published
16 Sept 2024
Closes
9 Jul 2021
Procurement details
Source
Find a Tender
Region
Kensington & Chelsea and Hammersmith & Fulham
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72212600
Database and operating software development services
32000000
Radio, television, communication, telecommunication and related equipment
32260000
Data-transmission equipment
32500000
Telecommunications equipment and supplies
32570000
Communications equipment
32573000
Communications control system
64227000
Integrated telecommunications services
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Lot 1 – Online (Digital) Communication
£250,000,000
The Customer & Resident-friendly Environmental Service Transformation (CREST) programme was established in 2018 ‘to join up the environmental enforcement and community engagement functions operating on streets, estates, in neighbourhoods and in parks, enabling staff to deliver a wider remit of enforcement and community engagement across the borough’. A key a...
Delivery: United Kingdom
Lot 2 Lot 2 – E-mail
Value not provided
The provision of an automated One and Two way Email service
Delivery: United Kingdom
Lot 3 Lot 3 – Short Message Service (SMS)
£250,000,000
The provision of an automated One and Two way mobile messaging (SMS), paging and alerting service.
Delivery: United Kingdom
Lot 4 Lot 4 – Interactive Voice Response (IVR)
£250,000,000
The provision of an automated One and Two way IVR service
Delivery: United Kingdom
Lot 5 Lot 5 – Agent Calls
£250,000,000
The provision of an Agent Calls service based from a Call Centre, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination.
Delivery: United Kingdom
Lot 6 Lot 6 – Hybrid Mail
£250,000,000
The provision of on and off-site bulk and traditional hybrid mail.
Delivery: United Kingdom
Lot 7 Lot 7 – Surveys and feedback (inc. the Friends and Family Test - FFT)
£250,000,000
It is recognised that surveys such as FFT will predominantly be Digital First and using Online (Digital) Communication therefore the requirement is for Bidders to provide an automated One and Two way Internet-based online digital communication services such as web based services or smartphone applications.
Delivery: United Kingdom
Lot 8 Lot 8 - Two-way workforce communications
£250,000,000
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers.
Delivery: United Kingdom
Lot 9 Lot 9 - All-in-one Combined Solution and Advisory / Digital Transformation
£250,000,000
The provision of an automated One and Two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as Fax Machines and analogue Pagers. Additional information: Awarded parties must be awarded to 3+ individual Lots to satisfy the criteria of becoming awarded to Lot 9.
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.