Provision of Infrastructure Support and Support Services
Wales & West Utilities (WWU) is an independent gas distribution network which owns and operates gas pipelines in Wales and the South West of England. This contract provides for infrastructure provision, support and services including: - Data Centre Hosting / Housing & Core Infrastructure - Service Desk & Service Management - End User Computing - Print Management - Peripherals - Infrastructure Project Services Servers owned by WWU constitute an element of critical national infrastructure and are currently hoste...
Buyer
Wales & West Utilities Limited
Value
Not provided
Published
25 May 2021
Closes
18 Jun 2021
Procurement details
Source
Find a Tender
Region
Monmouthshire and Newport
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Data Centre Hosting / Housing & Core Infrastructure
Value not provided
Hosting (and or DC Housing), management, support and maintenance of data centre services, core infrastructure and network (LAN & WAN) to include: - Server Management - Wide and Local Area Network Management (DC & Office) - Infrastructure Applications - Data Management - Business Continuity - Security related to in-scope services
Delivery: Wales
Lot 2 Service Desk & Service Management
Value not provided
Service desk capability and all related activities to include: - Service management - Incident management - Problem management - Change management - Service request management - Security management
Delivery: Wales
Lot 3 End User Computing
Value not provided
Desktop support capability and all related activities to include: - Desktop management - IMACD changes - Physical Cabling of the LAN Access Layer (patching only) - Voice network management (extension moves and simple configuration changes) - Management of mobile communications devices including smartphones
Delivery: Wales
Lot 4 Print Management
Value not provided
Fully managed service to include the support of in-scope printer estate (assets owned by WWU)
Delivery: Wales
Lot 5 Peripherals
Value not provided
Framework agreement for the procurement of devices and software licences. Typical items will include purchases of: - Desktop, laptops - Peripheral devices (keyboards, mice, screens) - Maintenance agreements - Software Licences (SaaS and traditional)
Delivery: Wales
Lot 6 Infrastructure Project Services
Value not provided
Services to be delivered on a project basis via a framework agreement to include: - Infrastructure Project services - Consulting services
Delivery: Wales
Documents
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