HMCTS Digital Support Service
Her Majesty’s Courts and Tribunals Service (HMCTS) is undergoing a £1bn Reform Programme. The reform programme aims to ‘bring new technology and modern ways of working to the way justice is administered’. Each of the Programme’s service projects has been looking to re-design the end to end service, increasing the automation and digitisation of processes, such as online forms and payments. The intention was that as many service users as possible will take up these digital offers. However, the HMCTS customer base is...
Buyer
Ministry Of Justice
Value
£13,700,000
Published
18 May 2021
Closes
25 Jun 2021
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
75130000
Supporting services for the government
72500000
Computer-related services
73000000
Research and development services and related consultancy services
80400000
Adult and other education services
80500000
Training services
85320000
Social services
Lots
Lot 1 HMCTS Digital Support Service
£13,700,000
The key role of this service is to provide users of HMCTS services who may face barriers to accessing digital platforms with the bespoke support required to successfully access justice services digitally. The reason a user may require support may differ from user to user, and users may have multiple causes of digital exclusion that require addressing. Users...
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.