Southeastern Customer Contact Centre Services 2022-2025
The following services are included within this tender scope: • Telephony - core hours of 07:00-22:00 with options for out of hours services • Email - response via email enquiries • White mail - response via postal mail enquires • Manual and automated processing of Delay Repay • Webchat/bot/virtual services - introducing webchat • Facility to handover cases from KICC Twitter team - optional, subject to market engagement • Lost property tracking - optional, subject to market engagement
Buyer
SE TRAINS LIMITED
Value
£15,000,000
Published
29 Apr 2022
Closes
18 Jun 2021
Procurement details
Source
Find a Tender
Region
Lewisham and Southwark
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342300
Customer services
Lots
Lot 1 Southeastern Customer Contact Centre Services 2022-2025
£15,000,000
A. Southeastern background London & South Eastern Railway Limited (trading as 'Southeastern') provides passenger rail services in the South East of England, covering South East London, Kent and East Sussex. We operate one of the busiest and most complex networks in the country, including the UK's only domestic high-speed service. In 2019, over 3 million pass...
Delivery: South East (England)
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