Contact Centre Services for TfW
TfW require the provision of Contact Centre services. This must be a fully bi-lingual (English and Welsh) service, which operates extended working hours to include weekends and evenings, in order to handle telephone bookings and queries for existing and new projects across Wales.
Buyer
Transport for Wales (TFW)
Value
£375,000
Published
7 May 2021
Closes
7 May 2021
Procurement details
Source
Find a Tender
Region
Central Valleys
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
64210000
Telephone and data transmission services
79511000
Telephone operator services
79342300
Customer services
79342320
Customer-care services
79500000
Office-support services
Lots
Lot 1 Contact Centre Services for TfW
£375,000
TfW requires the provision of Contact Centre services. This includes a fully bi-lingual (English and Welsh) service, which operates extended working hours to include weekends and evenings, in order to handle telephone bookings and queries for existing bus and new projects across Wales. The contract term will be for 18 months with the option to extend for 12...
Delivery: United Kingdom
Documents
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