The provision of Universal Credit (UC) Contact Centre Services
The contract will include the delivery of contact centre telephony services for Universal Credit customers to enable them to access information about UC services and will include the ability to on-board additional service lines of a similar nature during the lifetime of the contract.
Buyer
Department for Work & Pensions
Value
£200,000,000
Published
4 Aug 2021
Closes
4 Aug 2021
Procurement details
Source
Find a Tender
Region
Westminster
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
48000000
Software package and information systems
72210000
Programming services of packaged software products
72212211
Platform interconnectivity software development services
72250000
System and support services
72500000
Computer-related services
72590000
Computer-related professional services
75100000
Administration services
Lots
Lot 1 The provision of Universal Credit (UC) Contact Centre Services
Value not provided
DWP is looking to work in partnership to provide: A reliable and consistent service that operates the hours required by DWP and meets all Key Performance Indicators (KPIs) to deliver maximum customer satisfaction. Recruitment, training and retention of high calibre individuals across all roles that thrive in a change environment. Ability to significantly ram...
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.