Call Handling Services
The scope encompasses the provision of the call receipting and classification services underpinning the National Gas Emergency Call Handling Service.The services provided under this agreement are as follows: - Gas Emergency Calls received from the National Gas Emergency Number - Non Emergency Calls- Incident Management Calls All calls are managed by the national emergency number on a 24/7/365 basis.
Buyer
Northern Gas Networks Limited
Value
£5,016,562
Published
4 May 2021
Closes
4 May 2021
Procurement details
Source
Find a Tender
Region
Leeds
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79510000
Telephone-answering services
Lots
Lot 1 Call Handling Services
£5,016,562
Cadent Gas shall provide the call receipting and classification services underpinning the National Gas Emergency Call Handling Service. The services provided under this agreement are as follows: - Gas Emergency Calls received from the National Gas Emergency Number - Non Emergency Calls- Incident Management Calls All calls are managed by the national emergenc...
Delivery: Tees Valley and Durham, Northumberland and Tyne and Wear, Cumbria, East Riding of Yorkshire, North Yorkshire, West Yorkshire
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Contains public sector information licensed under the Open Government Licence v3.0.