Contact Centres and Business Services
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private secto...
Buyer
The Minister for the Cabinet Office acting through Crown Commercial Service
Value
£3,500,000,000
Published
8 Apr 2025
Closes
4 May 2021
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
75100000
Administration services
75130000
Supporting services for the government
79340000
Advertising and marketing services
79341000
Advertising services
79341100
Advertising consultancy services
79341400
Advertising campaign services
79342000
Marketing services
79342100
Direct marketing services
Lots
Lot 1 Contact Centres
£1,500,000,000
Lot 1 Contact Centres was for the provision of contact centres servicing citizen and industry engagement with the public sector. The full scope of Lot 1 was set out in the Specification that is part of the Invitation to Tender (ITT) documentation.
Delivery: United Kingdom
Lot 2 Business Services
£2,000,000,000
Lot 2 Business Services was for the provision of financial accounting, HR, payroll, and source-to-pay business services. The full scope of Lot 2 was set out in the Specification that is part of the Invitation to Tender (ITT) documentation.
Delivery: United Kingdom
Lot 1 & 2 All Lots
£3,500,000,000
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments an...
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.