Contact Centre Services
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc administration work to support account processing •additional blended work to support contact and repayments processing •outbound calling •web chat
Buyer
STUDENT LOANS COMPANY
Value
£50,600,000
Published
13 Feb 2025
Closes
13 Feb 2025
Procurement details
Source
Find a Tender
Region
Darlington
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79342300
Customer services
Lots
Lot 1 Contact Centre Services
£50,600,000
The provision of Customer Services via telephony and potentially other communication channels. In addition they may provide the following: management of customer contact through social media channels, secure messaging and chat-bots; ad-hoc administration work to support account processing; additional blended work to support contact and repayments processing;...
Delivery: United Kingdom
Documents
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