UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM
Due to high demand on the Helpdesk to support Covid requirements and also mobile working the current system is no longer supported or fit for purpose. The upgrade will support and improve the user experience in contacting the helpdesk (Current call wait is around 2 hours) and support a more streamlined and faster response time to fix issues/faults and requests. This upgrade will be a cloud based solution on x 60 licences (an increase of x33 on the current solution
Buyer
NHS Wales Shared Services Partnership
Value
£590,461
Published
3 Mar 2021
Closes
3 Mar 2021
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Limited
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
50334120
Upgrade services of telephone switching equipment
Lots
Lot 1 UPGRADE THE CURRENT IT HELPDESK SUPPORT/CALL LOGGING SYSTEM
£590,461
The service will provide interventions for adults over the age of 18 who do not meet the criteria for tier 3 support or are reticent to change, and deemed to be at the pre contemplative stage of the cycle of change. The service will also provide short term interim support for individuals waiting to access tier 3 treatment. The service provider will provide a...
Delivery: Cardiff and Vale of Glamorgan
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