Assisted Services hub
WCC intends to award a contract for the provision of a range of customer services and associated technology in 2021. It is envisaged that the requirements will comprise the delivery of customer services with a multi-channel approach that optimises the customer’s ability to self-serve. The Council is using some core technologies and already has multiple projects in train at various stages of development. We would prefer the service provider to work in partnership with the Council using these core technologies set ou...
Buyer
capitalEsourcing
Value
£2,000,000
Published
15 Feb 2021
Closes
15 Feb 2021
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Not provided
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
32400000
Networks
32500000
Telecommunications equipment and supplies
48000000
Software package and information systems
64210000
Telephone and data transmission services
Lots
Lot 1 Assisted Services hub
Value not provided
Contact contre: A new assisted services hub model for customer services to be delivered through a combination of technologies and people. The scope of requirements and nature of procurement will be informed by the information gathered through this early market engagement exercise
Delivery: United Kingdom
Documents
No document metadata is available for this public record.
Contains public sector information licensed under the Open Government Licence v3.0.