DoF - Digital NI - Contact Centre Services for Government
DoF is seeking to procure the services of a Supplier to deliver the following services as a minimum; a) Provision of a fully managed Contact Centre solution that can service the current needs and outcomes for Citizens. The Supplier is required to provide the infrastructure, technology, management, and resourcing of the Contact Centre. b) Servicing and management of calls for a 24,7 Flooding Incident Line requirements. c) Servicing and management of calls for Emergency Response requirements. d) Technology solutions...
Buyer
Department of Finance
Value
£100,000,000
Published
25 Jan 2022
Closes
15 Mar 2021
Procurement details
Source
Find a Tender
Region
Northern Ireland
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
79500000
Office-support services
79510000
Telephone-answering services
75100000
Administration services
79511000
Telephone operator services
64200000
Telecommunications services
32522000
Telecommunications equipment
32523000
Telecommunications facilities
Lots
Lot 1 DoF - Digital NI - Contact Centre Services for Government
£100,000,000
DoF is seeking to procure the services of a Supplier to deliver the following services as a minimum; a) Provision of a fully managed Contact Centre solution that can service the current needs and outcomes for Citizens. The Supplier is required to provide the infrastructure, technology, management, and resourcing of the Contact Centre. b) Servicing and manage...
Delivery: Northern Ireland
Documents
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