Contact Centre Software Solution
BCP Council are actively progressing on a unified Cloud Voice journey, with Microsoft Teams recently selected as the modern platform of choice. The migration of voice/telephony services to Teams Cloud Voice is soon to be completed by the BCP Council’s Unified Comms (UC) Team, with a focus to date on delivering core business functionality to its connected workforce. A concluding part of BCP’s UC transformation is a migration away from the existing on-premises Contact Centre platform, with Anywhere365’s ‘Dialogue Clo...
Buyer
Bournemouth, Christchurch and Poole Council
Value
Not provided
Published
26 Jan 2021
Closes
26 Jan 2021
Procurement details
Source
Find a Tender
Region
UKK24
Procurement method
Limited
Category
Goods
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
48500000
Communication and multimedia software package
48600000
Database and operating software package
48200000
Networking, Internet and intranet software package
72220000
Systems and technical consultancy services
72266000
Software consultancy services
Lots
Lot 1 Contact Centre Software Solution
Value not provided
The Council has awarded a contract for a Contact Centre Solution for BCP Council's Customer Services Unit. The contract starts on 27 December 2020 and ends on 26 December 2023 with the option to extend annually for a further two years. Therefore, if all extensions were taken the full length of the contract would be for five years.
Delivery: Dorset and Somerset
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.