National Contact Centre
Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email, letter processing and the management of Network Rail’s social media
Buyer
Network Rail Infrastructure Ltd
Value
£3,815,629
Published
12 Jan 2022
Closes
19 Apr 2021
Procurement details
Source
Find a Tender
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
79512000
Call centre
64220000
Telecommunication services except telephone and data transmission services
Lots
Lot 1 National Contact Centre
£10,223,000
Network Rail requires a National Contact Centre Service for the use of external stakeholders. This service also covers the Commercial Property Helpdesk. The service is 24/7, 365 days a year, 366 days in a leap year and covers telephony, live chat, email and letter processing and the management of Network Rail’s social media.
Delivery: United Kingdom
Documents
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Contains public sector information licensed under the Open Government Licence v3.0.