Quality Assurance and Speech Analytics - PP1015
Orbit have recently transitioned to a new telephony platform, Anywhere365, (API Info) and as part of this transition have moved away from the previous Quality Management System . Quality Management is vital to our business, especially our Contact Centre and as part of this transition we are looking to implement a new solution for this purpose. We would like to enter into contract with a suitable provider who can implement an automated quality management system across all our calls, emails and live chats. The contra...
Buyer
ORBIT GROUP LIMITED
Value
Not provided
Published
6 Jan 2021
Closes
8 Feb 2021
Procurement details
Source
Find a Tender
Region
Coventry
Procurement method
Open
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Lot 1 Quality Assurance and Speech Analytics - PP1015
Value not provided
The previous quality management system was manually implemented. Moving to a system that is based on speech and contact monitoring, with artificial intelligence built into it, will enable greater coverage in terms of quality assurance, but also greater insight into our customers’ experience. Our requirements are as follows: -Review of existing customer conta...
Delivery: United Kingdom
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