ecm_12348 NASSTAR for Historical Call Recording Storage
This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Calls will automatically be deleted from the platform when the two year period is reached.
Buyer
Department for Work & Pensions
Value
£34,500
Published
22 Oct 2024
Closes
16 Aug 2024
Procurement details
Source
Contracts Finder
Region
Westminster
Procurement method
Selective
Category
Services
Contract starts
1 Sept 2024
Contract ends
6 Sept 2026
CPV classifications
79512000
Call centre
Lots
Lot default ecm_12348 NASSTAR for Historical Call Recording Storage
£35,400
This service was required beyond the end of the Atos IAS contract to retain IAS historical call recordings. This will enable the Department to respond to potential customer complaints/enquiries in line with the call retention period of two years. Calls will automatically be deleted from the platform when the two year period is reached.
Delivery: British Oversea Territories, Channel Islands, Europe, Isle of Man, Rest of the World, United Kingdom
Documents
Unlock document linkAwarded contract notice on Contracts Finder
22 Oct 2024
Awarded contract notice on Contracts Finder
Award notice · Web page
REDACTED Call Off Contract
Not provided
REDACTED Call Off Contract
Contains public sector information licensed under the Open Government Licence v3.0.