Complaints, Enquiries, FOI Case Management Solution - Request for Information

Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage: • FOI and Environmental Information Regulations (EIR) requests • Subject Access Requests (SAR) • Data breach Incidents • Local Government and Social Care Ombudsman and Information Commissioners...