Customer Feedback System
Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Customer Feedback - Comments, Complaints and Compliments • Local Ombudsman Complaints • Member Complaints • Freedom of Information Requests • Subject Access Reques...
Buyer
Kent County Council
Value
£157,625
Published
28 Jul 2026
Closes
29 Apr 2026
Procurement details
Source
Contracts Finder
Region
United Kingdom
Procurement method
Selective
Category
Services
Contract starts
30 Sept 2026
Contract ends
1 Oct 2028
CPV classifications
72000000
IT services: consulting, software development, Internet and support
Lots
Customer Feedback System
Lot default
£157,625
Contract was awarded via G-Cloud 14. Customer Feedback system to handle Information Requests and Complaints handling. Enabling the council to collate information relating to cases in one place and to have a robust audit trail, showing the progress of cases and the time taken to complete responses. The system encompassed the following types of feedback: • Cus...
Delivery: South East · United Kingdom, South East, United Kingdom
Document metadata
Awarded contract notice on Contracts Finder
Awarded contract notice on Contracts Finder
awardNotice · text/html
28 Jul 2026
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