Home Group - Customer Insight Framework (2017)
Home Group is looking to establish a Framework for Customer Insight covering: (1) Customer Satisfaction Tracking (Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis (Structured and unstructured survey responses), Surveying functionality: Multi-channel approach via (not exclusive to): Telephony, SMS, IVR, E-mail...), (2) Quantitative & Qualitative Research - Journey Mapping, UX Research, Behaviour Analysis, Ethnography, Se...
Buyer
Home Group
Value
£800,000
Published
19 Dec 2017
Closes
13 Feb 2018
Procurement details
Source
Contracts Finder
Region
North East
Procurement method
Selective
Category
Services
Contract starts
Not provided
Contract ends
Not provided
CPV classifications
73200000
Research and development consultancy services
Lots
Lot default Home Group - Customer Insight Framework (2017)
£800,000
Home Group is looking to establish a Framework for Customer Insight covering: (1) Customer Satisfaction Tracking (Real Time Portal - Ability to track performance across multiple stages of customer transactions and journeys, Real-time Interpretation & Analysis (Structured and unstructured survey responses), Surveying functionality: Multi-channel approach via...
Delivery: North East · United Kingdom, North East, United Kingdom
Documents
Unlock document linkOpportunity notice on Contracts Finder
19 Dec 2017
Opportunity notice on Contracts Finder
Tender notice · Web page
Contains public sector information licensed under the Open Government Licence v3.0.